1. Initial Commitment Period

All we ask is you give us a minimum Initial Commitment Period of at least 12 weeks. Your agreement will then automatically renew for further two week Commitment Periods unless terminated.

2. Termination/cancellation process

If you do want to break up with us, simply complete a Break Up Form at your Home Club which we must receive at least 3 days (by close of business Sunday) prior to the direct debit date to stop the renewal of your fortnightly ongoing Commitment Period and to cancel your membership.

3. Freeze

If you wish to suspend or “freeze” your membership, simply let us know in writing or by completing a Change of Circumstances form at your home club. Your membership may be frozen for one or more consecutive whole fortnightly billing periods (i.e., a minimum of 2 weeks to a maximum of 12 weeks) and cannot be frozen for only a part of a fortnight. Simply let us know in writing at least 3 days (by the close of business on Sunday) before the direct debit date. You will not be able to use the Club when your membership is frozen. A freeze of your membership will also freeze the calculation of your initial commitment period. A freeze fee (set out in your Home Club Pricelist) applies.

4. Cooling Off Period

Our flexible membership comes with a 7 day cooling off period. For founding members who join during pre-sales, the cooling off period is 7 days from club opening.

5. Using Other Clubs

Active Me members can visit our Virgin Active clubs in Singapore, Thailand, Australia, Italy, the United Kingdom (except Chiswick Riverside, Mayfair and Kensington) and South Africa, subject to our Reciprocal Rights Policy.

6. Your Personal Data

We will collect personal information from you that may relate to your physical health or condition, including through your Membership Application Form, a Change of Circumstances Form and Health Check Questionnaire. Should you default on payments due to us we may notify the default to a credit reference agency or other third party to obtain payment from you. For our full privacy policy, check out virginactive.com.sg.

7. First Billing Day

Your first fortnightly dues will be debited on the next scheduled fortnightly direct debit after the club opens and then on the first day of each subsequent fortnightly billing period.

8. Fortnightly Dues

By completing the Payment section, you authorise Virgin Active to deduct your fortnightly dues from your nominated account.

9. Home and Away Rules

Active Me members can use any Virgin Active clubs in Singapore free of charge so long as members uses their home club more than their away club. Where a member is using their away club more than their home club we’ll ask the member to transfer to that other club. A transfer fee will apply.

10. Group exercise bookings

To keep things fair, you can have 6 bookings at any given time and 3 of these can be hot classes. These are the super popular classes marked on the timetable with a flame symbol. Cancel before 9pm to avoid strikes. Cancellations after 9pm and before 1 hour of the class start time incur 1 strike. Cancellations within 1 hour or no shows incur 2 strikes. If 6 strikes are incurred in a calendar month, maximum bookings at any given time will be reduced to 1 booking for 4 weeks (28 days). Members can still attend a class without a booking if there is a spot available.