Frequently asked questions

When are payments due?

Payments are made fortnightly every second Thursday. Simply click here for a copy of a calendar outlining direct debit dates and key dates to manage your membership.

Can I freeze my membership?

Of course.  We know that sometimes you may need a break so simply let us know by close of business on the Sunday before your next direct debit and we’ll pop your membership on freeze.  A freeze fee applies.

How can I cancel my membership?

Simply pop into the club or email us to let us know by Sunday close of business before the next direct debit and we’ll cancel your membership. An early termination fee will apply if the cancellation is within minimum commitment period.

Can I claim my membership on my health insurance?

We have relationships with key health insurance providers so ask your health insurance provider for details. Depending on your cover, you may be able to claim for your membership.

How do I request a tax invoice for my membership?

Simply hop into MyLocker and head to “manage my account” to download tax invoices.

Covid safety at Virgin Active 

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