Operations and Experience Supervisor

at Club


The Position:

  • Inclusive Work Culture
  • Competitive Salary Package
  • Plenty of Learning Opportunities

The Gig:

Provide exceptional operational leadership in line with our brand standards and service framework, and maintain opening/closing checklists to ensure the club runs like clockwork.
Take the lead if/when any member of the HOD (‘Head of Dept’) team is not in the club.
Engage in regular communications with the HOD team on operational issues and whether or not they’re resolved.
Maintain keys to the club and make sure they’re looked after.
Ensure all interactions are warm, queries are answered and feedback handled effectively.
Ensure all areas and equipment are safe and clean and that the club’s appearance reflects the highest standard throughout the studios, changerooms and common areas.
Report any issues or faults you find that require a technical fix.
Closely manage all stock and conduct regular stock counts to ensure everything is accounted for and all items are in good state of repair/not expired.
Ensure an overall safe and healthy environment for members and team members.

About You:

Some stuff that will help you get the job:
You have 2+ years of relevant experience, a neat-freak reputation, flexibility to work a non-traditional schedule and willing to support in an emergency situation.
Provide customer service at exemplary levels while upholding the professional image of the company.
Be proactive and take initiative to ensure a pleasant experience for our members.
You are people-focused. You’re warm, honest and genuine. You get a kick out of creating beautifully fresh and spotless spaces which make people go wow! Going over and above to deliver impeccable cleaning and service makes you feel warm and fuzzy inside.

What we offer: 
One of the world’s most recognised and exciting brands  
A culture that’s all about making exercise irresistible.  
A free membership for you (and your buddy) to workout at our clubs  
Discounted personal training  
Special deals with our retail and service partners  
Paid parental leave to spend time with your new little human  
Regular personal and professional development  
Fun. It’s part of our success. We prefer smiles to graphs.

How to Apply:

You must be a Singaporean citizen or a permanent resident to apply for this position.

If you’re interested in this position simply apply online now.