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Champion Program Manager (Fitness)

at Active Central


The Position:

  • Own our in-house class programming
  • Heartfelt service provider
  • A people person passionate about classes

The Gig:

Reporting to the Head of Fitness, South East Asia, you’ll be all about owning and developing all things in-house program delivery; quality control of program delivery, on-boarding and training of all in-house programs to new starters, new program launches and GEX/Fitness team alignment.

This role will have the clear brief to improve everything we do in programing our in-house class offerings for the benefit of all members and Fitness Professionals.
You know how to conduct a group class that exceeds members expectations, engage our people to learn the Virgin Way of teaching group exercise, create programs that can enhance our product offering, driver performance of our fitness professionals with all things fitness programming, further develop and implement fitness strategies and then execute them with Virgin flair.

About You:

In a nutshell you’ll…

  • Quality control of program delivery
  • Program delivery training
  • Program on-boarding, proposals and assessment
  • New Program launches
  • Programming mix in clubs
  • Engagement of Guru/Ambassadors
  • GEX/Fitness team alignment
  • Utilisation of Mentors/Guru from club and country to assist in education delivery 
  • Drive performance through support and education
  • Manage and monitor the success of the progression outlined in the 'Trainers' Journey Career Path
  • Provide technical support to team members to improve their level of service delivery through coaching, one-to-one sessions, team meetings and training courses.
  • Work with Fitness management to take ownership of individual member feedback and complaints and ensure complaints are resolved effectively.
  • Coach and support team members to take ownership and resolve complaints efficiently and in a polite and courteous manner at first point of contact. 

How we know you’ve got it?

  • Relevant Fitness qualification
  • Human Movement/Exercise/Sports Science degree highly regarded
  • Current First Aid certification desirable
  • Multiple Product Certifications
  • Training and assessment Cert IV or equivalent qualification and experience
  • Minimum 2 years’ experience in comparable position or demonstrated progress through Virgin Active leadership pipeline
  • Experience in delivering impeccable trainer coaching and support with your peers
  • Experience in recruiting, developing, motivating, deploying and retaining a high performing team or demonstrated progress through Virgin Active leadership pipeline
  • Experience in delivering education Training 1-2-1 and in groups
  • Experience in strategy, planning and organisation structures

How to Apply:

If you're interested in this position simply apply online now.

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