Temporary Club Closure FAQs

Has my membership been frozen?

Yes all memberships have been frozen and no debit order/credit card membership payment will run for as long as the clubs are closed.

When will my club be open again?

Following MTI's announcement on 19 May, all Clubs will remain closed during phase 1 after Circuit Breaker. We are able to reopen in phase 2. Please continue to check back virginactive.com.sg and our Instagram (@virginactivesg) and/or Facebook (Virgin Active Singapore) for our latest updates. Do keep an eye out on your emails and MyLocker as well. We will continue to monitor the situation and will keep you updated on any developments relating to your club and your membership as soon as we can.

What fees will I pay?

Your membership has been placed on freeze so no payments will be due for the closing period.

What will happen to the payment I’ve already made for March?

Your membership will be on free freeze from 26 March which is your next full direct debit payment. Consequently you will not be charged from this date.

What will happen to my direct debit payment?

You do not need to cancel your direct debit as it will be automatically adjusted for you so no payment will be charged for the closing period.

What will happen to my membership when Virgin Active clubs reopen?

When your club re-opens, your membership will be reactivated (unless you have requested that it be frozen for a longer period). If at that time you want to extend your membership freeze for a longer period, you will be able to do so in line with our freeze policy, and with immediate effect. To process an additional freeze at that time, please drop us an email at wecare@virginactive.com.sg.

What if my company pays for my membership?

Please speak with your HR team who we will be liaising with directly.

What will happen to my Personal Training sessions?

Your Personal Training sessions have been frozen. Once your membership has been reactivated, your sessions will be active for you to use again.