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Customer Service Manager

at New Club (Singapore CBD)


The Position:

  • People person?
  • Singapore CBD
  • Full-time

The Gig:

We’re after a Customer Service Manager with a near fanatical zeal to help us bring it on in our shiny health club. You should have that certain ‘Virgin-ness’; because we’re all in this thing called fitness, together. You’ll be heading up a team that’s all about building relationships, not just memberships. We’re freaky happy and we always put our people first, so you’ll love it. ‘Cause, duh, we’re Virgin’. We have set the bar really high for customer service and this could be your chance to jump over it.

Manage day-to-day operations of customer service team to exceed the expectations of members and guests.
Recruit, develop, motivate, deploy and retain high performing team members.
Further develop and implement customer service strategy and manage associated budgeting and on time reporting.

About You:

Some stuff that will help you get the job: 
You’ll take the lead on dazzling the expectations of members and guests from the minute they walk in our doors and throughout their journey with us. Your near superhuman organisation skills will allow you to oversee administration, retain members and deliver excellent customer service. 

Do you need to love lycra?  Not especially, although you do need to be clued-up.  A customer service champion who delivers supremo service every minute of the day.  Exciting times. 
With at least two years experience leading a team in any service industry sector, you stand out because of your ability to always deliver the WOW factor for people and your success in recruiting, developing, motivating, deploying and retaining a high performing team. 

You’re comfortable managing budgets and have the appetite and track record of exceeding performance targets.  

Connecting with people comes naturally.  You’re a people person.  A smiley type. One of us. 

If this is you, then we’d love to: 
Give you a challenge 
Help you grow 
Provide you with benefits 
Listen to your new ideas 
Work hard and play hard together
We offer: 
Fitness club membership  
14 days annual leave  
Health insurance  
Social security  
Career progression  
Fun and social working environment

How to Apply:

If you have work rights for Singapore and are passionate about health and fitness, apply online now!


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