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Customer Service Manager

at Holland Village


The Position:

  • Manage day-to-day operations of customer service team to exceed the expectations of members and guests.
  • Recruit, develop, motivate, deploy and retain high performing team members.
  • Further develop and implement customer service strategy and manage associated budgeting and on time reporting.

The Gig:

We’re after a Customer Service Manager with a near fanatical zeal to help us bring it on in our shiny health club. You should have that certain ‘Virgin-ness’; because we’re all in this thing called fitness, together. You’ll be heading up a team that’s all about building relationships, not just memberships. We’re freaky happy and we always put our people first, so you’ll love it. ‘Cause, duh, we’re Virgin’. We have set the bar really high for customer service and this could be your chance to jump over it.

About You:

Some stuff that will help you get the job:
You’ll take the lead on dazzling the expectations of members and guests from the minute they walk in our doors and throughout their journey with us. Your near superhuman organisation skills will allow you to oversee administration, retain members and deliver excellent customer service.

Do you need to love lycra?  Not especially, although you do need to be clued-up.  A customer service champion who delivers supremo service every minute of the day.  Exciting times.
With at least two years experience leading a team in any service industry sector, you stand out because of your ability to always deliver the WOW factor for people and your success in recruiting, developing, motivating, deploying and retaining a high performing team.

You’re comfortable managing budgets and have the appetite and track record of exceeding performance targets. 

Connecting with people comes naturally.  You’re a people person.  A smiley type. One of us.

If this is you, then we’d love to:
Give you a challenge
Help you grow
Provide you with benefits
Listen to your new ideas
Work hard and play hard together

We offer:
Fitness club membership 
14 days annual leave 
Health insurance 
Social security 
Career progression 
Fun and social working environment

How to Apply:

If you have work rights for Singapore and are passionate about health and fitness, apply online now!

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